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When your user name and/or password are not correct the lock symbol is displayed.

When you are configuring NetcamViewer Monitor from a somewhat slower device then it is possible that these pages are slow to load. To speed this up you can disable the animations and progress bar in the settings.

• If your question is not in the FAQ, then you can send us a message via email. In 'message' enter a description of you problem with as much detail as possible.
• Send debug data: by default, several configuration settings are included with this message, which will help us to solve your problem. If you prefer not to send this information then you can turn that off.
• Send: After clicking the send button your default email application is opened to send your message and configuration settings via email.mations and progress bar in the settings.

• When it is not possible to establish a connection with the camera then this will be indicated in the top half of the camera tile instead of a still image from the camera.
• When the autorisation credentials are not correct then this will be indicated in the top half of the camera tile instead of a still image from the camera.
• Make sure that the settings for the camera are correct. In particular check the details such as IP address, port and the selected brand of camera.

Change HDMI mode via API:

Standard the communication between the TV or monitor and the NetcamViewer Monitor takes place via the HDMI cable.

If the automatic settings are not correct it is possible to change them via the API HDMI mode.

API:

http://[IPADRES]/commands/set-hdmi/[GROUP]-[MODUS]

The default state of the NetcamViewer Monitor is set to group 0: auto detect. The groups (if group 1 or 2 is specified) must be used together with the appropriate mode.

The most common group is 1 (CEA).

The most common resolutions are 1080p and 720p, both on 60Hz.

This results in the following common API commands:

http://[IPADRESS]/commands/set-hdmi/1-16 (1080p)

http://[IPADRESS]/commands/set-hdmi/1-4 (for 720p)

Afterwards the NetcamViewer Monitor will restart.

A complete list of groups and modes you will find at the end of this article.

Other HDMI API commands:

Information about the connected monitor or TV can be retrieved with the command below (if there is no multi view displayed)

http://[IPADRES]/commands/get-display-properties

Use the modes 'preferred' or 'native'.

Reset settings to automatically hdmi:

http://[IPADRES]/commands/reset-display-settings

Tip: PAL countries were historically 50Hz and NTSC countries 60Hz. However all newer HDMI tvs standard will be 60Hz.

HDMI groups and modi:

Modi Group1 (CEA)

Modi Group 2 (DMT)

This can be cause by a number of things, please check the following settings to resolve this issue.

1. Confirm that your maximum camera resolution is not set above the maximum of 1920 x 1080p

2. Confirm that you are using the correct camera login credentials in the NCV-monitor and that the user has administrator rights in the camera.

3. Confirm the set streaming codec is set to either MJPEG or H.264.

4. Check the camera manufacturers website for the correct http/rtsp ports.

5. If using the advanced method of adding a camera make sure to look up the correct way to create a RTSP link for your specific camera model and brand.