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In case you have already purchased the full version for an unlimited number of cameras, it is stored at the AppStore.

After deleting and reinstalling the NetcamViewer Mobile software or after an iPhone reset, this setting shall not have been saved on your device.

In that case you can add the third camera after entering the first two and again opt to purchase the full version. The AppStore shall now report that you have already made this purchase and the full version shall be released free of charge.

You can find NetcamViewer Mobile in the iPhone and iPad AppStore. You can install NetcamViewer Mobile as described below:

1. Open the Apple AppStore
2. Select "Search"
3. Find "NetcamViewer"
4. The results will show among others: NetcamViewer Mobile, click this.
5. You will now see the description of NetcamViewer Mobile. When you select "free", the button shall change into "install". In order to install NetcamViewer Mobile click “install” once more.
6. Your user data shall now be requested; once you have entered these you will see that NetcamViewer Mobile has been installed.

If you use the same iTunes account on several devices, you won't need to pay for an additional device the same iTunes account is running on.

In case you have already purchased the full version for an unlimited number of cameras, it is stored at the AppStore.

After deleting and reinstalling the NetcamViewer Mobile software, after an iPhone reset or when installing the software on a new device with the same iTunes account, this setting shall not have been saved on your device.

In that case you can add the third camera after entering the first two and again opt to purchase the full version. The AppStore shall now report that you have already made this purchase and the full version shall be released free of charge. Apple will never charge you any fee twice for the same software on the same iTunes account.

NetcamViewer Mobile with full functionality for two cameras is entirely free.

When you wish to purchase NetcamViewer Mobile, you can use the "In App Purchase", or purchasing from an iPhone App. This way you buy an unlimited version of NetcamViewer Mobile for any number of cameras. Please follow these directions:

1. Open NetcamViewer Mobile
2. When you have already added two cameras, you can add a third camera by pressing the +-symbol. Select "Camera".
3. Now you will be requested to purchase a licence. You can do so by pressing "Buy". Then you enter your user data for the transaction. Your account shall be charged for € 4,99.
4. When this is completed, you shall have an unlimited version of NetcamViewer Mobile, linked to your iTunes account.

1. You press the '+'-sign in the camera list.
2. Add the name you wish to use for the camera.
3. Add the ip-address or the hostname of the camera, without http://. This is already mentioned.
4. In case you normally need to add a port number, you can change port 80 into another port number. If not, you can leave it.
5. Add the user name and password of the camera. Both are case-sensitive.
6. Select the camera brand.
7. Depending on the camera type you can sometimes select extra options for the camera settings.
8. Now select the top-right button 'Ready' and the camera list shall reappear.
9. Press the camera’s name to view the live images.

You can delete a camera, multiview or folder from NetcamViewer Mobile the same way you normally delete an e-mail or other information from your iPhone. This is done using "Swipe". In order to delete a camera, follow these directions:

1. Move your finger right to left on the camera you wish to delete. You will see a “Delete” button appear on the right side.
2. To delete the camera you then press the "Delete"-button.
   
   

When your camera does not work in NetcamViewer Mobile, there are a number of possible causes. You can check the following items:

Is your camera supported?
When you have added a camera, you will see a "Camera Type" button at the bottom of the detail page. When you press this you will get a list of standard supported cameras. Is your camera not supported? Then it may be possible to add your camera as "Custom". For this you do need to know the direct path to the live-image of the camera. When you do not know this, please contact our support department.

Is the camera online?
Check whether the camera is switched on and available. When this is the case, try to approach the camera via Safari on the iPhone.

Have you entered the correct camera address?
Check whether you have entered the correct address in the NetcamViewer Mobile settings. You do not need to enter "http://”, this is added automatically.

Have you entered the correct username and password?
Check whether you have entered the correct data for user name and password in the settings. User names and passwords are often case-sensitive.

Should the camera still not work after these checks, please contact us. Also mention the camera type you wish to add.